How to Move a Customer Account Balance to the Next Year

🟢 Audience: Training

Quick Summary:

“Transfer a customer’s account balance from one year to the next using a credit memo followed by a debit memo with current dates.”

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🔹 Steps

1. Create a Credit Memo (Current Year)

   • Open POSTS Receivables.

   • Apply a credit memo to the customer’s account for the current balance.

   • Use the correct current date.

   • Example: Move balance from 16G (2016) to 17G (2017).

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2. Create a Debit Memo (Next Year)

   • For the same customer, create a debit memo for the same balance.

   • Apply this to the new year account (e.g., 17G).

   • Use the current date.

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3. Verify Transfer

   • Confirm the old year’s account reflects a zero balance.

   • Ensure the new year’s account shows the transferred amount correctly.

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📝 Tip:

• Always double-check dates and amounts to avoid reconciliation issues.

• Use memos for balance adjustments only; do not re-enter payments.