Bluegrass Charlie Knowledge Base

Post Payables

• Fixing Missing Reconciled Transactions in Check Reconciliation
• How to Move a Customer Account Balance to the Next Year
• How to Find Ledger Codes in Quarterly or Financial Reports
• How to Set Up a Checking Account in POSTS Payables
• Setting Up Batches for Checking Accounts in POSTS Payables

Post R

• POSTS Receivables: Entry, Troubleshooting, and Type Code Setup
• Entering a Delinquent Tax Bill in POSTS R (Without DTAX)

Good to Know

• Ledger 5002 – Understanding Voter Personnel Reimbursement (VPR)
• Dymo Labeler Not Printing from POSTS
• Why Some Older Instruments Don’t Have Images in eCCLIX
• How to Download and Import Avis Files
• Customer Service Glossary
• Clearing Browsing Data in Google Chrome

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Franchise Billing

• Why Franchise Billing Assessments Can Differ Between County and School
• Updating or Adding New Franchise Billing Rates

Credit Card Information

• Credit Card Transactions Showing Red X or “Declined” Message
• End-of-Year Account Change Procedures (Credit Card Processing)
• How to Enter a Credit Card Over/Short (Dejavoo P1)
• How to Manually Enter a Credit Card Number (Dejavoo P1)
• How to Refund a Credit Card Transaction (Dejavoo P1)
• How to Void a Credit Card Transaction (Dejavoo P1)

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eRecording

• How to Start eRecording in Your County
• What is eRecording?

CCLIX

• Removing or Locking a User in CCLIX
• Adding a User in CCLIX
• Troubleshooting Smudge Issues
• Correcting a Marriage License in CCLIX
• Backing Up User Profiles

DTAX

• DTAX – Correcting the Year or Bill Number on a Mistaken Entry
• Updating or Adding a New Year’s DTAX Rates
• Unpaying a Bill in DTAX
• Export for Mail Merge for County Attorneys
• 💲 Waiving Fees in DTAX
• Assigning Multiple Bills in DTAX (Pay Mode)

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Scanner Issues

• Troubleshooting Scanner Issues

eCCLIX

• Resetting Your eCCLIX Password
• Checking Record Availability in eCCLIX (“What’s Available”)
• Getting Started with eCCLIX
• eCCLIX Overview: Kentucky County Clerk Online Records Search