How to Refund a Credit Card Transaction (Dejavoo P1)

🟢 Audience: Training

Quick Summary:

“Refunds return funds to the cardholder after a batch has closed; locate the transaction, select Refund, and confirm.”

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Steps:

1. Access Transactions:

   • From the home screen, select Transactions or Reports.

2. Locate the Transaction:

   • Search by card number (last 4 digits) or transaction amount.

3. Select Transaction:

   • Highlight the correct record.

4. Initiate Refund:

   • Tap Refund.

   • Confirm the refund amount (adjust if partial refund is needed).

5. Confirm:

   • Select Yes to authorize the refund.

6. Print Receipt:

   • A refund confirmation receipt will print automatically.

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📝 Notes:

• Refunds are used for settled transactions (after the daily batch closes).

• Funds typically return to the cardholder within 1–3 business days.

• Clerks can also issue a refund check as an alternative.