How to Void a Credit Card Transaction (Dejavoo P1)

🟢 Audience: Training

Quick Summary:

“Voiding cancels a transaction before the batch closes; locate the transaction, select Void, and confirm.”

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Steps:

1. Access Transactions:

   • From the home screen, select Transactions (or Reports, depending on model settings).

2. Find Transaction:

   • Search by last four digits of card number or transaction amount.

3. Select Transaction:

   • Highlight the correct transaction.

4. Void the Transaction:

   • Tap Void.

   • Confirm cancellation when prompted.

5. Print Receipt:

   • A void confirmation receipt will print automatically.

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📝 Notes:

• Voids must be done before the batch closes (typically end-of-day).

• If the batch is already closed, process a refund instead.