Removing or Locking a User in CCLIX

🟢 Audience: Training

Quick Summary:

“Users cannot be fully deleted in CCLIX; instead, lock or disable accounts by updating permissions in Security Manager.”

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Steps:

1. Open User Management:

   • In CCLIX, go to Utilities → Billing.

   • Locate the user in the list.

2. Open Security Manager:

   • Navigate to Permissions under Security Manager.

3. Lock the User:

   • Select the user’s account.

   • Use the Lock option to disable access.

   • Alternatively, remove all permissions to restrict functionality.

4. Save Changes:

   • Confirm when prompted to save updates.

5. Verify Account Status:

   • Ensure the account no longer has access or appears active.

   • Document the change for internal records.

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📝 Notes:

• Locking accounts preserves history and records while preventing access.

• Only administrators with security privileges can perform this action.

• This is the preferred method over deletion for audit and compliance purposes.