eCCLIX Username and Login Assistance

If you have forgotten your eCCLIX username, cannot remember your login information, or are unable to access your account with the credentials you have, Customer Support can assist you.

Please contact Software Management Customer Support at [e-mail] or 502-266-9445 (option 1).

For account security, Customer Support may need to verify your account information before providing assistance.

Common Questions

This guidance applies to questions such as:

• I forgot my username.
• What is my username?
• I don't remember my login.
• How do I recover my username?
• I can't remember my account information.
• My username isn't working.
• I have the correct login information but can't log in.
• Why is my account locked or suspended?
• Can you tell me my login information?
• I can't access my account.
• Why isn't my password working? 
• My password isn't being accepted. 
• It says my password is incorrect. 
• I know my password is right but I can't log in. 
• Why can't I log in? 
• My login isn't working.
• Do I have an active account? 
• Is my account still active? 
• Can you check my account? 
• Is my subscription active? 
• Why can't I log in?
•  My account isn't working. 
• I have the correct username but can't log in.