Symptoms
- The Dymo Labeler prints a test label correctly from Windows but does not print from POSTS.
- The printer shows “Idle” with no response or blinking light when attempting to print from POSTS.
- In some cases, the printer name displays “Dymo LabelWriter 550 (Copy 1)” instead of “Dymo LabelWriter 550.”
Cause
This issue often occurs when Windows assigns a duplicate printer name (e.g., adds “Copy 1”) after reinstalling the Dymo software. POSTS may still point to the original printer name, which no longer matches.
Resolution
- Check the printer name:
- Go to Settings → Bluetooth & Devices → Printers & Scanners.
- Confirm whether the printer is listed as “Dymo LabelWriter 550” or “Dymo LabelWriter 550 (Copy 1).”
- Match the printer name in POSTS:
- In POSTS, go to the Setup → Validation Printer section for the register.
- Ensure the selected printer name exactly matches the name shown in Windows.
- If the name mismatch persists:
- Uninstall the Dymo LabelWriter software.
- Reinstall the software using the official Dymo installer.
- Reconnect the printer and verify that Windows lists it without duplicates.
- Test the fix:
- Print a test label again from both Windows and POSTS.
- If POSTS now prints successfully, the issue was caused by a naming mismatch.
Notes
- Dymo software can occasionally create new “Copy” versions of the same printer after an update or reinstall.
- Always confirm the printer name in Windows matches exactly what POSTS expects.
- If the issue persists after reinstalling, verify the correct validation printer is selected in POSTS setup.
Keywords: Dymo, LabelWriter 550, POSTS, printer not printing, Copy 1, label printing
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