Zendesk: Creating a new end-user

When you are asking an end-user for their first and the last name, and email address, it is not just this information that Zendesk will save, but their County and Phone number as well.

1. Type the end users name and click Add User.

2. Add user name and email into the Add new user form

3. Click the tab with the end-user’s name and add county and phone number

Now all of John Doe’s information is saved. The next time he opens a ticket his name will resolve as it is typed in the requester field…

…and we can see all of the above info in steps 1-3, as well as his ticket history, simply by clicking his name tab.