Setting Up State Email in Outlook

Here are the instructions for setting up a state email in Outlook on a Software Management workstation.

Long Explanation:

When Outlook boots it will ask you if you would like to set up a new email account.  Confirm and follow the prompts until you get to where you fill out the user information.

In the Name field, put the Clients first and last name, i.e. “Tessa Wagoner”

Under the email address field, put the customers email address as such, “[e-mail]”.

Enter the clients current email password in both the password fields.  Click ‘Next’.

After a couple seconds an authentication window will popup asking for the client’s password.  This is not the user we need to log in with.

At the bottom of that dialog is says, “Sign in as different user”.  Click that.

Now as the username, precede it with ‘kyfd01\’ and do not end it with ‘@ky.gov’. So the above example would be: “kyfd01\tessa.wagoner”.

Now use the password that you entered in the previous steps.

Click next, and it should authenticate to the state’s email server and start to import emails.

Tip:

If the client is unsure, or the password fails in the above steps, it can be checked by logging into webmail.ky.gov with the username and password in question.  If you are logging in to the state webmail from an SMI machine, you will also have to precede the username with a ‘kyfd01\’.

Simplified:

Run the new account setup and make the information look like below:

User Name:                        Tessa Wagoner

Email Address:                  [e-mail]

Password:                          **********

Confirm Password:           **********

Click next.  In the prompt that pops up, click “Sign in as a different user”.

Username:                         kyfd01\tessa.wagoner

Password:                           **********