Troubleshooting Scanner Issues

🟢 Audience: Training

Quick Summary:

“Use this guide to diagnose scanner problems. Start with hardware checks, then reinstall drivers and confirm CCLIX settings.”

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🔹 Common Causes

• Hardware issues: Scanner not powered on or connected.

• Driver issues: Outdated or incorrect drivers installed.

• Settings issues: Incorrect configuration in CCLIX or scanner properties.

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🔹 Troubleshooting Steps

1. Confirm Device Power and Connectivity

   • Ensure the scanner is powered on.

   • Confirm the computer recognizes the device.

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2. Verify and Update Scanner Drivers

   • Path to drivers:
     ##Fimage\SynologyDrive\Drivers\Scanners\fujitsu drivers\2020 - Fujitsu fi-7xxx Setup Disk

   • Run the setup file and:

     • Select the correct scanner model.

     • Choose Installation (Recommended).

     • Accept terms and conditions.

     • Click Install.

   • Test the scanner after installation.

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3. Check CCLIX Scanner Settings

   • Open scanner settings in CCLIX.

   • Confirm:

     • Paper Path: ADF

     • ADF Option: Duplex

     • Paper Size: Legal

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4. Verify Advanced Scanner Settings

   • Go to Advanced Settings from the scanner menu.

   • Confirm:

     • Paper Source: Feeder (Both Sides)

     • Resolution: 300 DPI

     • Paper Size: Legal

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📝 Tips:

• If issues persist after reinstalling drivers and confirming settings, check cables and USB ports.

• Persistent errors may indicate a hardware failure; escalate to Ops or replace the scanner.